Frequently Asked Questions
Find answers to common questions
What is 'One Size' and how does it fit?
Most of our clothing is designed in one size. Depending on the garment and fabric, this typically fits a size Small or Medium. Please refer to the specific measurements provided on each product page.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately. Therefore, we are unable to make changes or cancellations. Please double-check your shipping address and items before checkout.
Do you restock items that are sold out?
We frequently restock popular items, though some pieces are limited edition. We recommend checking our 'Back in Stock' section or following our social media for updates.
How do I track my package?
Once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website.
Are in-store purchases eligible for online returns?
No, items purchased at a physical Brandy Melville location must be returned to a store. Online orders must be returned through our online portal.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.